PRIVACY POLICY

Protecting your privacy is a paramount concern for Goulburn Soldiers Club. We are committed to safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, and where applicable, the Health Records and Information Privacy Act 2002 (NSW).

This policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information.
Information Collection
We collect personal information to provide you with services, comply with our regulatory obligations under the Liquor Act 2007, the Registered Clubs Act 1976, and other applicable legislation, and to maintain accurate and up-to-date records.

Information collected may include:

• Name, address, date of birth, contact details
• Information captured through the use of membership cards in gaming machines (excluding ATMs) and other loyalty systems
• CCTV (includes facial recognition) surveillance footage for security and operational purposes
• Records relating to your participation in Club services, loyalty programs, promotions, and activities
• Location data (if using a Club app and with consent)

Goulburn Soldiers Club App: The Club may collect location data through the Goulburn Soldiers Club mobile app to enhance member rewards and services, even when the app is closed or not in use. Members and guests can opt out of location tracking at any time by adjusting their device settings.

Use of Your Personal Information

• Your personal information may be used for:
• Providing and personalising Club services
• Administering member accounts, loyalty programs, and promotions
• Regulatory reporting, including to the Independent Liquor and Gaming Authority and other authorities as required
• Marketing communication about Club services, events, and promotions (with opt-out options available)
• Management reporting, service development, planning, and risk assessment
• Maintaining security and safety through CCTV monitoring
• Investigating any unlawful activity or suspected breaches of Club policies

You may opt-out of receiving promotional communications by adjusting your email preferences or notifying the Club in writing.

Disclosure of Information

• The Club may disclose your personal information:
• To legal, accounting, or business advisors for professional services
• To contractors providing specific functions such as mailing houses, IT service providers, loyalty program administrators, and debt collection agencies
• To relevant authorities where required by law, or where there is a reasonable belief that disclosure is necessary to prevent threats to life, health, or safety

Wherever possible, the Club seeks to work with Australian-based contractors to minimise the risk of overseas disclosures.

We will not otherwise disclose your personal information without your consent unless legally required or permitted to do so.

Security of Personal Information
We take reasonable steps to protect your personal information against unauthorised access, misuse, or disclosure. Information may be stored in electronic or hard copy form. Security measures include restricted staff access, encrypted systems, secure disposal of records (e.g., shredding hard copies, demagnetising electronic records), and regular review of security practices.

Player Activity Statement (PAS)
Members who use their membership card for gaming are entitled to request a Player Activity Statement free of charge.

Accessing and Correcting Your Information
You have the right to access and request correction of your personal information held by the Club. Requests can be made to relevant Club staff or Management, subject to identification verification. Access may be restricted if prohibited by law or if it may pose a risk to the safety of any individual.

Handling of Privacy Breaches
If a privacy breach occurs, the Club will take immediate steps to investigate, notify affected individuals where necessary, and work towards a fair resolution. If unresolved, complaints can be escalated to the Office of the Australian Information Commissioner (OAIC). For more information, visit www.oaic.gov.au.

Contact Us
If you have any questions regarding this Privacy Policy or wish to make a complaint about the handling of your personal information, please contact us. Your privacy is of utmost importance to us, and we are committed to maintaining the highest standards of protection and transparency in handling your information.